1. TENET extends this warranty to the original/first purchaser for personal household use of the “Bathroom Accessories” in its original location. The warranty is non-transferable.
2. The Warranty against any Product shall commence from the date on which the invoice is generated and can be availed on furnishing the valid proof of purchase (invoice). Customers are therefore required to keep the original invoice. Repair or replacement will be carried out by the company’s service Centre or its authorized services associates.
3. All costs and expenses incurred for repair/service of the Products in respect of: (a) to and from travel of service personnel and (b) transportation of the Product and/or spare parts from the location of TENET India’s branch office or Authorized Service Franchisee to customer’s location and back shall be borne wholly and solely by the customer at the prevailing rates. TENET India shall not be liable for any damage caused to the Product in transit or delivery for repair.
4. This warranty does not cover instances of negligence, misuse, abuse, improper installation, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, misapplication, damages caused by improper maintenance, alteration of the product, or failure to follow care or installation instructions enclosed with your product.
5. This warranty does not cover labour charges or costs of removal and reinstallation of said product. This warranty does not allow recoveries of incidental or consequential damages, such as loss of use, delay, property damage, or other consequential damages.
6. The company and its authorized service centre reserve the right to retain any part(s) or component(s) replaced at its discretion in the event of a defect noticed in the product during the warranty period.
7. Replacement of parts would be purely at the discretion of TENET alone. In case replacement of the entire unit is being made, (subject to the sole discretion of TENET), the same model shall be replaced. In the event such model has been discontinued, it shall be replaced with the model of price equivalent at the time of purchase.
8. If incorrect GST credentials and information are provided during the online ordering process on the website, they cannot be modified once the order has been dispatched.
9. This warranty shall not cover any consequential liability, damage, or loss to property or life arising directly or indirectly out of any damage to the TENET products. The company’s obligation under this warranty shall be limited to repair or provide replacement of defective parts only under the warranty period.
10. Products purchased at a specific price are not eligible for adjustments, refunds, or cancellations if the product goes on sale after the purchase.
This warranty is not applicable or shall stand void in the following cases:
Each TENET product has a warranty timeline. You can only claim a warranty within the respective timeline given for each product.